FAQ
Orders & Shipping
Do you offer free shipping?
Yes, we offer free worldwide shipping on all orders.
When will my order arrive?
- USA: 5–8 business days
- Other countries: 8–20 business days
Delivery may vary based on local carriers and customs.
How can I track my order?
You will receive a tracking number via email once your order ships.
Products & Usage
Does my Rayspace walking pad require assembly?
No. All our walking pads arrive fully assembled. Just plug in and start walking.
What is the weight capacity?
Engineered to support up to 350 lbs (160 kg) for stable, confident workouts
Is the treadmill quiet?
Yes. The motor runs quietly (<45 dB), suitable for apartments and early mornings.
Does it have incline?
Selected models feature an incline design for more calorie burn and muscle engagement
Where can I find replacement parts or accessories?
Replacement parts and accessories are available on our Amazon store and official Rayspace website. If you need assistance, our customer support team is ready to help.
FitShow App & Connectivity
Is the FitShow app required?
No. The treadmill works with or without the app. FitShow simply adds more features.
How do I connect the treadmill to the FitShow app?
Enable Bluetooth → Open FitShow → Select your Rayspace device.
Is FitShow free?
Yes. Basic features are free.
Returns & Warranty
What payment methods do you accept?
Credit cards, PayPal, and Shop Pay.
Is checkout secure?
Yes. Our store is powered by Shopify’s encrypted and secure payment system.
Do Rayspace products come with a warranty?
Yes, we provide a 1-year warranty on most products. Some items may offer extended warranty options—please check the product page for details.
Can I return a product if I’m not satisfied?
Yes, Rayspace offers a return policy in line with Amazon standards. Customers can initiate a return within 30 days for eligible products.
Troubleshooting
My treadmill doesn’t start. What should I check?
- Safety key installed
- Power cord connected
- Power switch turned on
The treadmill belt is misaligned. How do I fix it?
Use the included Allen key to adjust the rear screws until the belt centers.
The treadmill feels uneven. How do I level it?
Adjust the rear foot screws until the machine is stable.