Warranty

Thank you for choosing Rayspace. We stand behind the quality of our products and offer a 2-Year Limited Warranty for your peace of mind.

1. Warranty Coverage

Rayspace provides a 12-month warranty from the date of purchase, covering:

• Manufacturing defects

• Functional issues not caused by misuse

• Problems that arise under normal, intended use

During the warranty period, we will provide free repair, replacement, or refund, depending on the situation.

2. What Is Not Covered

This warranty does not cover:

• Damage caused by misuse, abuse, or improper handling

• Unauthorized repairs or modifications

• Accidental damage, drops, water damage, or external factors

• Normal wear and tear

• Consumable parts (if applicable)

3. How to Make a Warranty Claim

To submit a warranty claim, please contact our customer service team:

Amazon Order Email: support@rayspace-eshop.com

Official Site Order: Service@rayspace-eshop.com

Please include:

1. Your order number

2. Product name/model

3. A brief description of the issue

4. Photos or videos showing the problem (required for processing)

Our support team will respond within 48 hours and guide you through the next steps.

4. Warranty Process

Once your claim is reviewed:

• We may provide troubleshooting assistance first

• If the product is confirmed defective, we will offer:

Replacement, or

Repair, or

Refund (full or partial depending on condition)

If a return is required, we will provide instructions. In most valid warranty cases, Rayspace covers the return shipping cost.

5. Warranty Limitations

• The warranty applies only to the original purchaser

• Proof of purchase is required for all claims

• The warranty cannot be transferred to another person

6. Contact Us

If you have any questions about your warranty or need assistance, feel free to contact us:

Service@rayspace-eshop.com

We appreciate your trust in Rayspace and are committed to ensuring your satisfaction.